contextual inquiry report example

It is common to be interrupted while completing a task. This can be detrimental, for example, by:

  • decreasing efficiency
  • increasing mistakes
  • inducing stress

Researchers aimed to understand more about how people deal with interruptions and distractions while working. They conducted a contextual inquiry with 9 office workers doing financial administration at public universities.

They chose a task that was frequent and common to all participants: data entry related to processing an expense claim. In fact, processing the claim often required disruptions as additional resources were often needed, either in physical or digital form. The sessions lasted from 2 to 2.5 hours and they were audio- and video-recorded.

Each session started with an interview. This helped the participant to feel at ease and helped the researchers to understand the participant’s job role and their strategies for coping with interruptions. Then, participants were asked to talk while they processed an expense claim, using think aloud (link). The researcher observed the participant while they were working. The researchers summarised the findings, asking for confirmation or clarification when needed. If any parts of the process needed further clarification, researchers consulted the video recording to aid shared and comprehensive understanding of the working practices.

Researchers found that, although participants try to prepare access to the additional resources that will help them to complete data entry for processing an expense claim, they often needed resources that they did not anticipate, both physical and digital. They then made a decision on the spot on whether they should interrupt the task to find more information or postpone the interruption till later.

Interestingly, interrupting a task to get additional digital resources was treated differently to interruptions to get physical resources. Participants seemed to be more likely to interrupt their task to retrieve digital resources. They often perceived that digital resources would be easier and faster to locate, but in fact, participants often took longer than they intended to locate them.

This contextual inquiry led to 3 main design implications that were used to design a digital product to help manage interruptions online.

Smoking itself does not directly kill the environment, but it can contribute to environmental problems in several ways. One significant way is through the production and disposal of cigarette butts, which are the most commonly littered item worldwide. Cigarette filters are not biodegradable, and they can take many years to decompose. This litter can harm wildlife and contribute to pollution of waterways and other ecosystems.

Smoking also contributes to air pollution, which can harm both the environment and human health. Smoking releases many harmful chemicals into the air, including carbon monoxide, nitrogen oxides, and volatile organic compounds, which can contribute to smog and acid rain. Secondhand smoke can also be harmful to others and contribute to indoor air pollution.

Raja muneeb : Global Wholesale And Marketing Pvt Ltd.

Best computer and IT courses in islamabad. Technology is a vast field, and there are many educational courses available in Careervision Institute. The specific course you choose will depend on your interests and goals within the field of technology. Here are some examples of technology educational courses that you might find helpful:

Computer Science: This course is the study of computers and computational systems. It covers a wide range of topics, including programming, algorithms, data structures, computer organization, and more.

Information Technology: This course focuses on the use of technology in business and other organizations. It covers topics such as database management, networking, cybersecurity, and software development.

Data Science: This course is the study of how to extract insights and knowledge from data using statistical and computational methods. It covers topics such as machine learning, data mining, and big data analytics.

Web Development: This course teaches you how to design and develop websites using programming languages such as HTML, CSS, and JavaScript.

Mobile App Development: This course focuses on the development of mobile applications for iOS and Android devices.

These are just a few examples of the many technology educational courses available. It’s important to research your options and choose a course that aligns with your interests and career goals within the field of technology.

Author : Arslan Hyder Computer courses careervision Institute Islamabad.

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